Contact Us

Contact Us

Do you have questions, comments, or need more information?

If your question is not answered on one of our information pages or if something is unclear, please send an email to contact@pratinea.com.
Please include your name, phone number, and place of residence.
If you have a customer service case, please attach photos of the product.

Customer Service – Opening Hours:
Monday to Friday: 9:00 AM – 5:00 PM
Saturday: 10:00 AM – 6:00 PM
Sunday: Closed

Frequently Asked Questions (FAQ)

Q: How long does it take to receive my package?
A: Please note that we generally need 3 to 7 days to process your order before it is shipped. Rest assured that we do our best to deliver your order as quickly as possible!
After shipping, delivery time is estimated to be 14 to 30 days depending on the country or region. Please take into account public holidays that may affect delivery times.

Q: What is your return policy?
A: After receiving and inspecting your return, we will process your refund or exchange. Please allow up to 14 days for processing after we receive your return.

Q: How can I contact you regarding my order?
A: You can reach us by email at contact@pratinea.com or via the contact form on this page.